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Writing Email Subject Lines to Attract Qualified Sales Leads

 

qualified sales leadsThe competition for qualified sales leads is fierce, and if you want your email marketing piece to get read, a key component is your subject line. Subconsciously, prospects aren’t looking for a reason to click on your email; they’re looking for a reason to delete it. In order to capture the attention of someone navigating a chaotic inbox, your subject line must be strong enough to elicit interest and express value. The first part of an ongoing conversation you’re trying to create with a qualified sales lead IS the subject line.

There are many tried and true methods for drafting an effective subject line – and of course we define effective as having a relatively high open rate. SalesStaff has a very mature email marketing process and so we’ve uncovered some very effective best practices around subject lines.

  1. Keep it short and sweet. Subject line real estate is valuable. Many email clients like Outlook have a pane where only a portion of the subject line is visible. Often for follow up emails, our experience shows that something like “Confirmation” or “Thank you” tend to work well. Keep in mind that if it’s a first time email, you may need to get a little more specific than just “Confirmation” – but you still want to maintain a shorter subject line.
  2. For initial emails or as part of an email marketing campaign, use the prospect’s name or company name in the subject. We’ve noticed that we have a full 110% better open rate when using this technique. We often draft email campaigns with the subject “[COMPANY NAME] Sales Leads” with wonderful success. Many email marketing platforms allow you to mail merge the company or first name field into the subject line.
  3. For those of you that prefer to be more specific with your subject lines, get hyper-specific and infer that the email contains some useful information.  Instead of a subject line that reads “Weekly Sales Newsletter,” try “Interesting Article on How to Sell into Tough Markets.” Consequently, the use of the word “interesting” tends toward a better open rate, we’ve found.
  4. Test, test, retest, and test again. As marketers, you should be familiar with the concept of A/B testing. Send an email with two distinct subject lines to similar prospect samples, and see which performs better in terms of open rate. Keep a score sheet of subject lines and their open rates.

Your qualified sales leads have as chaotic an inbox as you do. You have to be on top of your game to get your email opened, much less clicked. Please share additional techniques you’ve uncovered that work for you and your organization.

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Comments

I find it ironic that you put the image you did on this post, since the email you sent notifying me of this information was unsolicited. I'd submit that emailing people who don't want to hear from you will tarnish your brand and will be a barrier to lead generation. It could even enflame the recipient and they end up doing a lot of damage, giving the sender a reputation as a spammer and more broadly negatively impacting business.
Posted @ Friday, January 13, 2012 12:22 PM by Ed
"clients like Outlook have a pain", pun intended or did you mean pane?....
Posted @ Friday, January 13, 2012 12:57 PM by Ted Hollingsworth
Ted, that was unintentional and fixed. A funny pun nonetheless that I hadn't noticed. (Maybe a Freudian slip)
Posted @ Friday, January 13, 2012 12:59 PM by Garrett Hollander
Garrett, 
 
I actually disagree with some of your points: 
 
1. There are studies that show that long (more than 100 characters) subject lines can be just as effective as short (e.g., less than 50 characters) ones. What is generally key, however, is to put the most important information or call to action within the first 50 or so characters. This way whether on mobile devices or character limits in email clients or short attention spans – the core message can be seen. BTW, your own subject line was 73 characters – much longer than what is typically considered “short.” 
 
2. Personalization can work – but clearly something to be tested. For some recipients it comes off as being spammy as it is a common spammer technique. It also might increase open rates, but not necessarily lead to higher conversions (see point 5). 
 
3. Especially for B2B emails, there are a lot of techniques that work well, such as using numbers (e.g., 10 Tips, 5 Reasons, 8 Must Dos…). Obviously something to be tested with a company’s specific database, but your’s might have been: “4 Tips for Better Email Subject Lines” or “Email Subject Lines: 4 Tips for Improving Open Rates”. 
 
4. On testing, there are a lot of important factors – I touched on many of them in a Google+ post earlier this week: https://plus.google.com/u/0/117958679536248572476/posts/CnqL6zt7Bes - but in short, it is important that it is a true random A/B spit and the test should probably be repeated to ensure confidence. 
 
5. Measuring success. Where I really disagree is on using open rates as the success metric. You should actually use the conversion goal (in this case perhaps a conversion to a lead, download of a white paper, etc.) to determine the winning subject lines. It is easy to write aggressive, tricky or other types of subject lines that are likely to produce higher open rates – but do they produce better end results? I’ve seen many situations where the split test subject line with a lower open rate actually produced substantially more revenue, for example. 
 
6. Finally, like Ed – I’m not sure how I got on your distribution list? The email is showing that it is sent on behalf of HubSpot – are they renting their list to companies like yours or?  
 
Thanks, 
 
Loren 
Posted @ Friday, January 13, 2012 2:45 PM by Loren McDonald
Garrett, Looking through my inbox, it looks like I must have subscribed to your blog a few months ago...and forgotten. 
 
Thanks, 
 
Loren
Posted @ Friday, January 13, 2012 5:32 PM by Loren McDonald
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